Refund Policy

1. Eligibility for Refund

You may be eligible for a refund if:

• You request a refund within 7 days of receiving your generated headshots
• The generated images do not reasonably resemble the person in the uploaded photo
• Technical issues prevented you from receiving or downloading your order
• The service failed to deliver as described

2. How to Request a Refund

1. Contact us at support@propicai.com within 7 days of delivery
2. Include your order number and the email used for purchase
3. Describe the issue you experienced
4. We will respond within 24-48 hours

3. Refund Process

• Refunds are processed to the original payment method
• Processing time: 3-10 business days (depending on your card issuer)
• You will receive an email confirmation once the refund is processed

4. Free Regeneration Option

Before issuing a refund, we offer a free regeneration of your headshots with different style options. This gives you another chance to get results you love. You can choose between:

• Different styles from our library
• Adjusted lighting and composition
• Alternative background settings

5. Non-Refundable Circumstances

Refunds are not available in the following cases:

• Refund requests made after the 7-day window
• Change of mind after you have already downloaded and used the headshots
• Low quality results caused by poor quality input photos (blurry, dark, obscured face)
• If you have already received and accepted a regeneration
• Add-on services that have already been delivered

6. Partial Refunds

In some cases, we may offer a partial refund at our discretion. This may apply when:

• Only some of the generated images meet your expectations
• Delivery was significantly delayed
• Partial service disruption occurred

7. Subscription/Credits (if applicable)

For any subscription or credit-based services, unused credits expire according to the terms of the specific offer. Refunds for unused credits are evaluated on a case-by-case basis.

8. Chargebacks & Disputes

We strive to resolve all issues directly. If you have a problem, please contact us first before initiating a chargeback. Unauthorized chargebacks may result in account termination.

9. Contact Us

For refund requests or questions about this policy, please contact us at support@propicai.com with your order number.

This policy is in addition to, and does not limit, your consumer rights under applicable law.